Perhaps it’s the inspiration of the classic sit-com ‘Open All Hours’, but a trend is emerging of Estate Agents broadcasting their hugely extended hours of operation as a perceived customer benefit.
It’s a trend that has seen firms opening and facilitating viewings at highly unsociable times, even up to midnight, in the belief that this gives the the best chance of buying or selling a property.
At Warners, we very much believe in ensuring we provide the best possible customer experience – and that means keeping opening hours and viewing to respectable times.
What that does mean is that our property telephone lines are open until 7pm on weeknights and for four hours on both Saturdays and Sundays, meaning our staff can deal with viewing calls and emailed requests from clients who want to be contacted at times convenient to them.
But we stop short of any extension to these opening times as our customer feedback strongly indicated that customers don’t want to be disturbed later in the evening or over the weekend.
We also know that our own staff like to enjoy their own time with family/friends and outside of work – the result is we have very happy and committed staff who are totally focussed on delivering a great customer experience.
And our record speaks for itself; we are selling more homes in Edinburgh than anybody else. This year already, our expertise – complimented with added values services such as providing access to all marketing web portals – saw us successfully sell more 200 properties in the first three months of the year.
We also understand that people are working harder than ever and that often it means working later.
That is a prime reason behind giving our bespoke website an overhaul, making it user-friendly, providing a great deal of information including a unique ‘draw a map’ function, quality images and professional floorplans to each new listing. It provides, therefore, all the tools to carry out detailed research on a new home 24 hours a day.
We also want to ensure we are working hard for the seller. That’s seen us create a service where we match each seller with their own dedicated agent. We know from our huge experience that moving home is stressful and that customers value this designated point of contact as a means to make the process so much easier. The seller will have their sales negotiator’s direct e mail and telephone number, so that at any point during the marketing process, you can speak directly to the person responsible for your home.
So if you are dreading that next move, fearing that the process will add to an already hectic daily schedule, then it is time to speak to the team at Warners, who by not being ‘open all hours’, will be more than happy to help.
Warners, which has held the unofficial title as Edinburgh’s leading property solicitor estate agent for 14 consecutive years since 1999, measured in terms of property sales as recorded by ESPC.